Zoom integration

EduPortal Zoom Integration Support

Get help connecting a Zoom account, scheduling an online class, managing permissions, or disconnecting the EduPortal Zoom integration.

Contact support

Email [email protected] for assistance. Registered EduPortal users can also create and follow a support request from the Support section of their account.

  • Connecting or reconnecting a Zoom account
  • Scheduling an online class with Zoom
  • Understanding requested permissions
  • Disconnecting or removing the integration

Support hours and response time

Support is available Monday to Friday, 10:00–16:00 (UTC+3), excluding public holidays.

We aim to provide an initial response within two business days. Resolution time depends on the issue and whether we need information from Zoom or the user.

What to include

To help us investigate, include the information below when it is relevant.

  • Your EduPortal account email and academy name
  • A short description of the issue
  • The date and approximate time the issue occurred
  • A screenshot of the error with sensitive information hidden

Protect your account

Do not send passwords, OAuth tokens, meeting passwords, backup codes, or other authentication credentials. EduPortal support will never ask for your password.